FAQ

At Rosa Rose, we want to provide you with the best possible experience when shopping for and wearing our jewelry. Here are some frequently asked questions we receive from our customers:

Q: What metals do you use in your jewelry? A: We only use high-quality materials in our jewelry. Our sterling silver pieces are made with 925 silver, and our gold pieces are made with 18k gold vermeil coating, which is a thick layer of gold over sterling silver (2.5 micron). Each product page on our website includes information on the metal(s) used in that particular piece of jewelry.

Q: How do I care for my jewelry? A: We recommend cleaning your jewelry regularly with a soft cloth and mild soap and water. Avoid exposing your jewelry to harsh chemicals, extreme temperatures, and excessive moisture. Additionally, we recommend storing your jewelry in a cool, dry place, such as a jewelry box or pouch.

Q: Can I return or exchange my jewelry? A: Yes, we accept returns and exchanges within 30 days of purchase, provided that the item is in its original condition and packaging. We also offer a 1-year warranty on all of our jewelry. Please see our Refund Policy and Terms & Conditions for more information.

Q: Can I personalize my jewelry? A: Yes, many of our jewelry pieces can be personalized with initials, names, zodiac signs, birthstones, and other meaningful details. Look for the personalization options on the product page for more information.

Q: How long does it take to receive my order? A: Our processing time varies depending on the item(s) ordered and from where you’re ordering. In general, most orders are processed and shipped within 2-5 business days. You can check the estimated delivery date for your order during checkout. We integrated this based on the location you’re visiting our website from.

Q: Do you offer gift packaging? A: Yes, we offer two types of gift packagings; the gift box and the gift bag for an additional fee. Look for the "Luxury Gift Packaging" option during checkout.

Q: Can I track my order? A: Yes, you will receive a tracking number via email once your order has shipped. You can use this tracking number to check the status of your order.

Q: Do you offer repair services? A: Yes, we offer repair services for our jewelry. Please contact our customer service team for more information at info@rosa-rose.com

If you have any other questions, please don't hesitate to contact us. We're here to help!