At Rosa Rose, we want to provide you with the best possible experience when shopping for and wearing our jewelry. Here are some frequently asked questions we receive from our customers:
Q: What metals do you use in your jewelry? A: We only use high-quality materials in our jewelry. Our sterling silver pieces are made with 925 silver, and our gold pieces are made with 18k gold vermeil coating, which is a thick layer of gold over sterling silver (2.5 micron). Each product page on our website includes information on the metal(s) used in that particular piece of jewelry.
Q: How do I care for my jewelry? A: We recommend cleaning your jewelry regularly with a soft cloth and mild soap and water. Avoid exposing your jewelry to harsh chemicals, extreme temperatures, and excessive moisture. Additionally, we recommend storing your jewelry in a cool, dry place, such as a jewelry box or pouch.
Q: Can I return or exchange my jewelry? A: Yes, we accept returns and exchanges within 30 days of purchase, provided that the item is in its original condition and packaging. We also offer a 1-year warranty on all of our jewelry. Please see our Refund Policy and Terms & Conditions for more information.
Q: Can I personalize my jewelry? A: Yes, many of our jewelry pieces can be personalized with initials, names, zodiac signs, birthstones, and other meaningful details. Look for the personalization options on the product page for more information.
Q: How long does it take to receive my order? A: Our processing time varies depending on the item(s) ordered and from where you’re ordering. In general, most orders are processed and shipped within 2-5 business days. You can check the estimated delivery date for your order during checkout. We integrated this based on the location you’re visiting our website from.
Q: Do you offer gift packaging? A: Yes, we offer two types of gift packagings; the gift box and the gift bag for an additional fee. Look for the "Luxury Gift Packaging" option during checkout.
Q: Can I track my order? A: Yes, you will receive a tracking number via email once your order has shipped. You can use this tracking number to check the status of your order.
Q: Do you offer repair services? A: Yes, we offer repair services for our jewelry. Please contact our customer service team for more information at email@example.com
If you have any other questions, please don't hesitate to contact us. We're here to help!